Course

Realizing Multiple Goals in Conversation

Balancing Outcomes, Relationships, and Identity

3 weeks The Collaborators Toolkit
Realizing Multiple Goals in Conversation

Course Overview

Every conversation carries three hidden goals: to get something done, build the relationship, and express identity. This course gives you the tools to uncover and balance all three—yours and theirs—so your conversations are not only effective, but meaningful. You’ll walk away equipped to communicate with empathy, purpose, and strategy.

What You'll Learn

  • Identify the three hidden goals
  • Communicate with empathy
  • Balance personal and others' needs

Syllabus

  1. Understanding Conversational Goals
  2. Empathy in Dialogue
  3. Balancing Outcomes
  4. Applied Strategy
First Access